Privacy Policy

1. Who We Are

This Privacy Policy applies to FurnitureMadeInUSA.com, a North Carolina based online furniture retailer with a business office and mailing address in Mocksville, North Carolina. We operate exclusively online and do not have a showroom or accept customer visits at this address.

Throughout this policy, "Furniture Made in USA," "FurnitureMadeInUSA.com," "we," "us," and "our" refer to the business operating this website.

Our website address is: https://www.furnituremadeinusa.com.

2. Information We May Collect

The information we collect depends on how you interact with our website and business.

Information may include:

• Contact information such as your name, email address, telephone number, billing address, and shipping address.
• Order information such as the products you purchase, quantities, finishes, seat selections, customization choices, purchase amount, order date, and delivery information.
• Account information if you create an online customer account.
• Payment and transaction information necessary to process your purchase.
• Communications you send to us by email, telephone, contact form, product inquiry, or other means.
• Customer service information including information related to orders, returns, shipping claims, damage reports, photographs, or other support requests.
• Website and device information such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from your IP address, and information collected through cookies or similar technologies.
• Advertising and analytics information such as page views, product views, searches, shopping cart activity, advertising interactions, and whether a visit or purchase may be associated with an advertisement.
• Reviews or other content you voluntarily submit through the website.

3. How We Collect Information

We may collect information in several ways.

4. How We Use Personal Information

We may use personal information for purposes including:

• Processing and confirming orders
• Communicating your order specifications to the appropriate manufacturer or factory
• Processing payments and preventing fraudulent transactions
• Arranging shipping and delivery
• Providing order updates and customer service
• Handling returns, cancellations, freight claims, and refunds
• Responding to questions and product inquiries
• Maintaining customer accounts
• Operating and improving the website
• Understanding how visitors use our website
• Protecting the security and integrity of our website and business
• Detecting or preventing fraud, misuse, or unauthorized activity
• Maintaining business, accounting, tax, and transaction records
• Complying with applicable laws and legal obligations
• Sending marketing communications where permitted and where you have not opted out
• Measuring the effectiveness of advertising and marketing activities
• Creating or improving advertising audiences where permitted

5. Information Shared to Fulfill Your Order

Many of the products sold through FurnitureMadeInUSA.com ship directly from the manufacturer or factory.

When necessary to produce, prepare, or deliver your order, we may provide relevant customer and order information to the manufacturer responsible for fulfilling the order.

For example, a manufacturer may need your:

• Name
• Shipping address
• Telephone number
• Order details
• Product and finish selections
• Delivery instructions

We provide only information reasonably necessary for the manufacturer to produce, coordinate, or deliver your order.

6. Shipping & Delivery Providers

We may provide information necessary for delivery to freight carriers, parcel carriers, logistics providers, or related shipping services.

This information may include your name, delivery address, telephone number, email address where needed, and information about the shipment.

Carriers may use this information to arrange appointments, deliver merchandise, provide tracking information, or communicate with you about delivery.

7. Payment Information

Online payments are processed using payment service providers and ecommerce technology designed to facilitate payment transactions.

Payment information may be transmitted directly to the applicable payment processor or financial institution as necessary to authorize and complete the transaction.

We may retain limited transaction information such as the purchase amount, transaction status, payment method type, and information necessary for order records, accounting, refunds, fraud prevention, and customer service.

8. Other Service Providers

We may use third party companies and service providers to help operate our website and business.

Depending on the services in use, these may include:

• Ecommerce platform and website hosting providers
• Payment processors
• Shipping and freight carriers
• Furniture manufacturers and fulfillment partners
• Email and communication services
• Website security and fraud prevention services
• Analytics providers
• Advertising and marketing providers
• Accounting, legal, or other professional service providers

These companies may receive information reasonably necessary to perform services for us or on our behalf.

9. Cookies & Similar Technologies

FurnitureMadeInUSA.com uses cookies and similar technologies to operate the website, maintain shopping cart functionality, remember preferences, improve security, understand website usage, measure advertising, and support our marketing activities.

Where available, our website provides a consent manager that allows visitors to choose whether certain Functional, Analytics, or Advertising technologies may be used. Essential technologies required for the operation and security of the website may remain active.

You may also block, delete, or limit cookies using your browser settings. Disabling certain cookies may prevent parts of the website, shopping cart, account, or checkout from functioning properly.

Deleting cookies may remove previously saved preferences and may require you to make your choices again.

10. Analytics, Advertising & Tag Technologies

Our website currently uses analytics, advertising, and tag technologies provided by BigCommerce, Google, Meta, and TikTok.

BigCommerce

BigCommerce provides our ecommerce platform, website hosting technology, shopping cart, checkout, customer account functions, security services, integrations, and website data collection controls.

Learn more through the BigCommerce Privacy Policy.

Google Analytics 4

We use Google Analytics 4 to understand website traffic and visitor activity. Google Analytics may collect information such as pages viewed, referring sources, approximate location, browser and device information, and interactions with products, shopping carts, and checkout.

Google Ads

We use Google Ads conversion measurement and remarketing technologies to understand whether advertisements lead to website visits, product activity, inquiries, or purchases. These technologies may also help Google show advertisements to people who previously visited our website.

Google Tag Manager

Google Tag Manager is installed on our website to manage website tags and related measurement technologies. Google Tag Manager helps load and manage tags but is not itself an analytics reporting service. The tags managed through it may change as our measurement needs change.

Learn more about how Google uses information from websites through Google's information about partner websites.

You can manage advertising personalization through Google Ads Settings. Google also provides a Google Analytics opt out browser add-on.

Meta Pixel

We use the Meta Pixel to measure website activity and advertising performance on services operated by Meta, including Facebook and Instagram. Depending on how you use our website, events may include page views, product views, searches, newsletter signups, account registration, shopping cart activity, and purchases.

You can review Meta's practices and advertising choices through the Meta Privacy Policy and your Facebook or Instagram advertising preferences.

TikTok Pixel

We use the TikTok Pixel to measure website activity and advertising performance associated with TikTok. Depending on how you use our website, events may include page views, product views, searches, newsletter subscriptions, account registration, shopping cart activity, and purchases.

You can review TikTok's practices through the TikTok Privacy Policy.

Advertising Identifiers and Matching

Analytics and advertising providers may receive technical identifiers, cookie identifiers, IP addresses, device and browser information, page and product activity, and information about advertising interactions.

Where supported and permitted, advertising integrations may also use pseudonymized or hashed contact identifiers to help measure conversions or match activity with an advertising account. Hashing is intended to transform information before it is transmitted, but the receiving provider may still treat that information as personal information under its own policies or applicable law.

Managing Your Choices

Where the website consent manager is available, you can use Manage Website Data Collection Preferences to allow or deny Analytics and Advertising technologies.

Your browser may also provide privacy controls, cookie restrictions, or signals such as Global Privacy Control. We will process legally recognized privacy signals where required by applicable law and supported by our website technology.

Certain state privacy laws may define some advertising related disclosures as a "sale," "sharing," or use for targeted advertising even when personal information is not exchanged directly for money. Where those laws apply, qualifying individuals may have the right to opt out of those activities.

11. Email Communications

We may send emails necessary to operate our business, including:

• Order confirmations
• Payment or transaction notices
• Production updates
• Shipping and delivery information
• Customer service responses
• Return, cancellation, or refund communications

We may also send promotional or marketing email where permitted by law. Marketing emails will provide a way to unsubscribe from future promotional messages.

Unsubscribing from marketing messages will not prevent us from sending transactional or service related communications concerning an order or customer relationship.

12. Business Transfers

If all or part of our business is sold, reorganized, merged, transferred, or otherwise involved in a business transaction, information maintained by the business may be transferred as part of that transaction, subject to applicable law.

13. Legal & Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other lawful process
• Respond to requests from government or law enforcement authorities
• Investigate fraud or unauthorized activity
• Protect the security of our website or business
• Protect our legal rights or property
• Protect customers, employees, service providers, or others from harm

14. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

For example, we may retain order and transaction records for purposes including:

• Customer service
• Accounting and bookkeeping
• Tax compliance
• Warranty or product support history
• Fraud prevention
• Dispute resolution
• Legal and regulatory obligations

Retention periods may vary depending on the type of information and why it is maintained.

15. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

We also rely on established ecommerce, hosting, payment, and other technology providers to provide security measures appropriate to the services they perform.

16. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have certain rights concerning your personal information.

These rights may include the ability to request:

• Confirmation of whether we process personal information about you
• Access to certain personal information we maintain
• Correction of inaccurate information
• Deletion of qualifying personal information
• A portable copy of qualifying information
• Information about certain categories of information disclosed to third parties
• Opt out of qualifying targeted advertising, sale, or sharing activities where applicable

These rights are subject to exceptions and limitations under applicable law. For example, we may need to retain certain order information for accounting, tax, fraud prevention, contractual, or legal reasons even after receiving a deletion request.

17. How to Submit a Privacy Request

To ask a question about your personal information or submit a privacy request, contact us using the information at the bottom of this policy.

We may need to verify your identity before fulfilling certain requests in order to protect customer information from unauthorized disclosure or deletion.

If applicable law permits an authorized agent to submit a request on your behalf, we may request reasonable documentation showing that the agent has authority to act for you.

We will respond to qualifying requests within the timeframe required by applicable law.

18. Children's Privacy

FurnitureMadeInUSA.com is a general audience ecommerce website intended for adults purchasing furniture. It is not directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13 through the website.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so we can review the matter.

19. Third Party Websites

Our website may contain links to manufacturers, carriers, videos, publications, payment services, or other third party websites.

Those websites operate independently and may have their own privacy practices and policies. FurnitureMadeInUSA.com is not responsible for the privacy practices of an independent third party website merely because our website links to it.

We encourage you to review the privacy policy of any third party website you choose to visit.

20. Visitors Outside the United States

FurnitureMadeInUSA.com is operated from the United States. If you access our website from another country, information you provide may be processed or stored in the United States or other locations where our service providers operate.

Privacy and data protection laws may differ from those in your country of residence.

21. Related Policies

Your use of FurnitureMadeInUSA.com is also subject to our:

• Terms & Conditions
• Shipping, Delivery, Cancellations & Returns Policy

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, technology, service providers, or legal requirements change.

When the policy is updated, the revised version will be posted on this page and the "Last updated" date near the top will be changed.

We encourage visitors to review this page periodically.

23. Contact Us About Privacy

If you have a question about this Privacy Policy, our privacy practices, or personal information associated with you, please contact:

FurnitureMadeInUSA.com
2620 US-64
Mocksville, NC 27028

Phone: (704) 528-4050
Email: Info@FurnitureMadeInUSA.com